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Guarantee & refund policy

The Breeze ASTM money-back guarantee

Every Phase I Environmental Site Assessment we deliver in the United States conforms to ASTM E1527-21 and the EPA All Appropriate Inquiries rule (40 CFR Part 312). Every Canadian Phase I conforms to CSA Z768-01.

What we promise

  • If your lender, attorney or reviewer identifies a way the report does not conform to the applicable standard, tell us. We will correct and reissue it at no charge.
  • If we cannot bring the report into conformance, we refund 100% of the fee you paid for it.
  • If you cancel before the site visit, we refund your payment minus any third-party record costs already incurred.

What the guarantee does not cover

  • Lender requirements that go beyond the ASTM or CSA standard and were not provided when you ordered (we're happy to add them, at cost).
  • Findings themselves. We report what the records and site show; the guarantee covers conformance with the standard, not the outcome.

How to make a claim

Email office@breezeenv.com or call (877) 7-PHASE-1 with your order reference and the reviewer's comments. We respond within one business day.

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